Shipping, Exchanges, and Returns
We want shopping at LEVO to be easy and secure. On this page, you’ll find information about order preparation and delivery, shipping costs, and the procedure for requesting a return.
Order Preparation and Delivery
Orders are prepared Monday to Friday, excluding holidays.
The usual preparation time is between 24 and 48 business hours. Once the order has been handed over to the shipping company, the estimated delivery time will be up to 72 business hours, depending on the destination and courier service.
Therefore, the total estimated delivery time is up to five business days from order confirmation.
Orders placed during the weekend or on a holiday will begin preparation on the next business day.
During the purchase process, available information regarding costs and estimated delivery time will be displayed. These timeframes are indicative and may be affected by exceptional circumstances such as production, availability, transport, or force majeure.
Destinations and Shipping Costs
We ship to destinations available during the purchase process.
The standard shipping cost is €7.95.
Orders over €50 qualify for free shipping.
Before confirming payment, you can check the applicable cost and information regarding your order’s delivery.
Timeframe for Returns
You have 30 calendar days from the receipt of your order to request a return.
This period voluntarily extends the legal right of withdrawal period of 14 calendar days applicable to online purchases.
To initiate a return, please write to us at info@levo-smart.com, indicating:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return, if you wish to share it with us.
It is not necessary to justify the right of withdrawal during the established legal period.
Return Conditions
During the first 14 calendar days, you may examine the product in the same way you would in a physical store. The buyer will only be responsible for any loss of value caused by handling beyond what is necessary to ascertain its nature, characteristics, and functioning.
Between days 15 and 30, as this is a commercial extension offered by LEVO, the product must be returned:
- Unused and in good condition.
- With its accessories, parts, and documentation.
- Whenever possible, in its original packaging.
- Without damage, alterations, or signs of use beyond what is necessary to inspect the product.
Free Returns
LEVO will manage and cover the shipping costs for the return.
Once we receive your request, we will explain the procedure and provide you with the necessary instructions. Please do not send the product on your own before receiving our confirmation, as we need to correctly identify the return and coordinate its collection.
The return address is:
Levo Key Holders, S.L.
C/ Perú, 8, oficina 43
28290 Las Rozas, Madrid
Spain
Personalized Products
The right of withdrawal does not apply to products manufactured, duplicated, or adapted according to customer specifications, where legally applicable.
This includes keys duplicated or adapted through the LEVO key adaptation service, as they are made specifically for each buyer.
If the order also includes standard products — such as the LEVO device or non-personalized accessories — the exclusion will only affect the personalized items.
Personalized products may still be subject to claims if they are defective, incorrectly manufactured, or do not match what was ordered.
Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged during transit, or different from what you ordered, please contact us as soon as possible at info@levo-smart.com.
Please indicate your order number and, if possible, attach photos to help us verify what happened.
LEVO will manage the corresponding replacement, repair, or return at no cost to the buyer, in accordance with applicable regulations.
Refunds
Once we receive the returned product, we will check its condition and send you a confirmation email.
If the return meets the stated conditions, we will issue a refund using the same payment method used for the purchase, unless we expressly agree on another option with you.
For withdrawals communicated during the first 14 calendar days, the refund will include the price of the products and, where legally applicable, the cost of the initial standard shipping. Any additional costs resulting from choosing a more expensive delivery method than the standard one will not be refundable.
We may withhold the refund until we have received the product or until you provide us with proof of its return.
Although LEVO will process the refund within the corresponding timeframe, the time it takes for it to appear in your account may depend on your bank or payment provider.
For returns requested between days 15 and 30, the amount of the returned product will be refunded. Initial shipping costs will not be included in the refund, unless the product is defective, incorrect, or arrived damaged.
Need help?
If you have any questions about shipping, exchanges, or returns, we’ll be happy to help:
Email: info@levo-smart.com
Address: C/ Perú, 8, oficina 43, 28290 Las Rozas, Madrid.
