{"id":2945,"date":"2025-07-17T13:51:41","date_gmt":"2025-07-17T11:51:41","guid":{"rendered":"https:\/\/levo-smart.com\/livraisons-echanges-et-retours\/"},"modified":"2026-09-20T09:52:16","modified_gmt":"2026-09-20T07:52:16","slug":"livraisons-echanges-et-retours","status":"publish","type":"page","link":"https:\/\/levo-smart.com\/fr\/livraisons-echanges-et-retours\/","title":{"rendered":"Livraisons, \u00e9changes et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2945\" class=\"elementor elementor-2945 elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9abd7c5 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"9abd7c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca649d0 elementor-widget elementor-widget-heading\" data-id=\"ca649d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livraisons, \u00e9changes et retours<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d81590 elementor-widget elementor-widget-text-editor\" data-id=\"4d81590\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous voulons que ton achat sur LEVO soit simple et s\u00fbr. Sur cette page, tu trouveras des informations sur la pr\u00e9paration et la livraison des commandes, les frais d\u2019exp\u00e9dition et la proc\u00e9dure pour demander un retour. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-967e17f e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"967e17f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-504e5ca elementor-widget elementor-widget-n-accordion\" data-id=\"504e5ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8420\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-8420\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pr\u00e9paration et livraison des commandes <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8420\" class=\"elementor-element elementor-element-c65b571 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"c65b571\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1541624 elementor-widget elementor-widget-text-editor\" data-id=\"1541624\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les commandes sont pr\u00e9par\u00e9es du lundi au vendredi, hors jours f\u00e9ri\u00e9s.<\/p>\n<p>Le d\u00e9lai de pr\u00e9paration habituel est de 24 \u00e0 48 heures ouvr\u00e9es. Une fois la commande remise au transporteur, le d\u00e9lai de livraison estim\u00e9 est de 72 heures ouvr\u00e9es maximum, selon la destination et le service de messagerie. <\/p>\n<p>Le d\u00e9lai total estim\u00e9 est donc de cinq jours ouvr\u00e9s maximum \u00e0 compter de la confirmation de la commande.<\/p>\n<p>Les commandes pass\u00e9es le week-end ou un jour f\u00e9ri\u00e9 commenceront \u00e0 \u00eatre pr\u00e9par\u00e9es le jour ouvr\u00e9 suivant.<\/p>\n<p>Pendant le processus d\u2019achat, les informations disponibles sur les frais et le d\u00e9lai de livraison estim\u00e9 s\u2019afficheront. Ces d\u00e9lais sont indicatifs et peuvent \u00eatre affect\u00e9s par des circonstances exceptionnelles de production, de disponibilit\u00e9, de transport ou de force majeure. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8421\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8421\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Destinations et frais d\u2019exp\u00e9dition <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8421\" class=\"elementor-element elementor-element-9af87c7 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"9af87c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83b4f03 elementor-widget elementor-widget-text-editor\" data-id=\"83b4f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nous livrons vers les destinations disponibles pendant le processus d\u2019achat.<\/p>\n<p>Le co\u00fbt standard de la livraison est de 7,95 \u20ac.<\/p>\n<p>Les commandes de plus de 50 \u20ac b\u00e9n\u00e9ficient de la livraison gratuite.<\/p>\n<p>Avant de confirmer le paiement, tu pourras v\u00e9rifier le co\u00fbt applicable et les informations relatives \u00e0 la livraison de ta commande.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8422\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8422\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> D\u00e9lai pour demander un retour <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8422\" class=\"elementor-element elementor-element-5d3ec52 e-con-full e-flex qodef-elementor-content-no e-con e-child\" data-id=\"5d3ec52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2ef0eb elementor-widget elementor-widget-text-editor\" data-id=\"b2ef0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tu disposes de 30 jours calendaires \u00e0 compter de la r\u00e9ception de la commande pour demander un retour.<\/p>\n<p>Ce d\u00e9lai prolonge volontairement la p\u00e9riode l\u00e9gale de r\u00e9tractation de 14 jours calendaires applicable aux achats effectu\u00e9s sur internet.<\/p>\n<p>Pour lancer un retour, \u00e9cris-nous \u00e0 <a href=\"mailto:info@levo-smart.com\">info@levo-smart.com<\/a> en indiquant :<\/p>\n<ul>\n<li>Tes nom et pr\u00e9nom.<\/li>\n<li>Le num\u00e9ro de commande.<\/li>\n<li>Le produit que tu souhaites retourner.<\/li>\n<li>Le motif du retour, si tu souhaites nous le communiquer.<\/li>\n<\/ul>\n<p>Il n\u2019est pas n\u00e9cessaire de justifier la r\u00e9tractation pendant le d\u00e9lai l\u00e9gal \u00e9tabli.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8423\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8423\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Conditions de retour <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8423\" class=\"elementor-element elementor-element-888c766 e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"888c766\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-473ee02 elementor-widget elementor-widget-text-editor\" data-id=\"473ee02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pendant les 14 premiers jours calendaires, tu peux examiner le produit de la m\u00eame mani\u00e8re que dans un magasin physique. L\u2019acheteur ne sera responsable que de l\u2019\u00e9ventuelle perte de valeur r\u00e9sultant d\u2019une manipulation allant au-del\u00e0 de ce qui est n\u00e9cessaire pour v\u00e9rifier sa nature, ses caract\u00e9ristiques et son fonctionnement. <\/p>\n<p>Entre le 15e et le 30e jour, puisqu\u2019il s\u2019agit d\u2019une extension commerciale propos\u00e9e par LEVO, le produit devra \u00eatre retourn\u00e9 :<\/p>\n<ul>\n<li>Non utilis\u00e9 et en bon \u00e9tat.<\/li>\n<li>Avec ses accessoires, pi\u00e8ces et documentation.<\/li>\n<li>Dans la mesure du possible, dans son emballage d\u2019origine.<\/li>\n<li>Sans dommages, modifications ni signes d\u2019un usage sup\u00e9rieur \u00e0 ce qui est n\u00e9cessaire pour v\u00e9rifier le produit.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8424\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8424\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Retour gratuit <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8424\" class=\"elementor-element elementor-element-8fa6fe1 e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"8fa6fe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5702297 elementor-widget elementor-widget-text-editor\" data-id=\"5702297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>LEVO organisera et prendra en charge les frais de transport du retour.<\/p>\n<p>D\u00e8s r\u00e9ception de ta demande, nous t\u2019expliquerons la proc\u00e9dure et te fournirons les instructions n\u00e9cessaires. N\u2019envoie pas le produit de ton c\u00f4t\u00e9 avant d\u2019avoir re\u00e7u notre confirmation, car nous devons identifier correctement le retour et coordonner son enl\u00e8vement. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8425\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8425\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> L\u2019adresse de r\u00e9f\u00e9rence pour les retours est : <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8425\" class=\"elementor-element elementor-element-43e98e4 e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"43e98e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d74119c elementor-widget elementor-widget-text-editor\" data-id=\"d74119c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Levo Key Holders, S.L.<\/strong><br\/>C\/ Per\u00fa, 8, bureau 43<br\/>28290 Las Rozas, Madrid<br\/>Espagne<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8426\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8426\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Produits personnalis\u00e9s <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8426\" class=\"elementor-element elementor-element-8a6b35e e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"8a6b35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4b5f0 elementor-widget elementor-widget-text-editor\" data-id=\"1d4b5f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le droit de r\u00e9tractation ne s\u2019applique pas aux produits fabriqu\u00e9s, dupliqu\u00e9s ou adapt\u00e9s selon les sp\u00e9cifications du client, lorsque la loi le pr\u00e9voit.<\/p>\n<p>Cela inclut les cl\u00e9s dupliqu\u00e9es ou adapt\u00e9es via le service d\u2019adaptation de cl\u00e9s pour LEVO, car elles sont r\u00e9alis\u00e9es express\u00e9ment pour chaque acheteur. <\/p>\n<p>Si la commande comprend aussi des produits standard \u2014 comme l\u2019appareil LEVO ou des accessoires non personnalis\u00e9s \u2014 l\u2019exclusion ne concernera que les \u00e9l\u00e9ments personnalis\u00e9s.<\/p>\n<p>Les produits personnalis\u00e9s peuvent toutefois faire l\u2019objet d\u2019une r\u00e9clamation s\u2019ils pr\u00e9sentent un d\u00e9faut, ont \u00e9t\u00e9 fabriqu\u00e9s incorrectement ou ne correspondent pas \u00e0 ce qui a \u00e9t\u00e9 demand\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8427\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8427\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Produits d\u00e9fectueux, endommag\u00e9s ou incorrects <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8427\" class=\"elementor-element elementor-element-4bab978 e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"4bab978\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4855eb9 elementor-widget elementor-widget-text-editor\" data-id=\"4855eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si tu re\u00e7ois un produit d\u00e9fectueux, endommag\u00e9 pendant le transport ou diff\u00e9rent de celui que tu avais command\u00e9, contacte-nous au plus vite \u00e0 <a href=\"mailto:info@levo-smart.com\">info@levo-smart.com<\/a>.<\/p>\n<p>Indique le num\u00e9ro de commande et, si possible, joins des photos qui nous aideront \u00e0 v\u00e9rifier ce qui s\u2019est pass\u00e9.<\/p>\n<p>LEVO g\u00e9rera le remplacement, la r\u00e9paration ou le retour correspondant, sans aucun co\u00fbt pour l\u2019acheteur, conform\u00e9ment \u00e0 la r\u00e9glementation applicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8428\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8428\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Remboursements <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8428\" class=\"elementor-element elementor-element-5728df3 e-flex e-con-boxed qodef-elementor-content-no e-con e-child\" data-id=\"5728df3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-180969f elementor-widget elementor-widget-text-editor\" data-id=\"180969f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lorsque nous aurons re\u00e7u le produit retourn\u00e9, nous v\u00e9rifierons son \u00e9tat et t\u2019enverrons une confirmation par e-mail.<\/p>\n<p>Si le retour respecte les conditions indiqu\u00e9es, nous proc\u00e9derons au remboursement via le m\u00eame moyen de paiement que celui utilis\u00e9 lors de l\u2019achat, sauf si nous convenons express\u00e9ment d\u2019une autre option avec toi.<\/p>\n<p>Pour les r\u00e9tractations communiqu\u00e9es pendant les 14 premiers jours calendaires, le remboursement inclura le prix des produits et, lorsque la loi l\u2019exige, le co\u00fbt de la livraison standard initiale. Les \u00e9ventuels frais suppl\u00e9mentaires li\u00e9s au choix d\u2019un mode de livraison plus cher que le standard ne seront pas rembours\u00e9s. <\/p>\n<p>Nous pourrons retenir le remboursement jusqu\u2019\u00e0 r\u00e9ception du produit ou jusqu\u2019\u00e0 ce que tu nous fournisses une preuve de son renvoi.<\/p>\n<p>M\u00eame si LEVO traitera le remboursement dans le d\u00e9lai pr\u00e9vu, le temps n\u00e9cessaire pour qu\u2019il apparaisse sur ton compte peut d\u00e9pendre de ta banque ou de ton prestataire de paiement.<\/p>\n<p>Pour les retours demand\u00e9s entre le 15e et le 30e jour, le montant du produit retourn\u00e9 sera rembours\u00e9. Les frais de livraison initiaux ne seront pas inclus dans le remboursement, sauf si le produit est d\u00e9fectueux, incorrect ou est arriv\u00e9 endommag\u00e9. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7502260 e-flex e-con-boxed qodef-elementor-content-no e-con e-parent\" data-id=\"7502260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daa6f1c elementor-widget elementor-widget-heading\" data-id=\"daa6f1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Besoin d\u2019aide ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-629d090 elementor-widget elementor-widget-text-editor\" data-id=\"629d090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si tu as une question sur une livraison, un \u00e9change ou un retour, nous serons ravis de t\u2019aider :<\/p>\n<p>E-mail : <a href=\"mailto:info@levo-smart.com\">info@levo-smart.com<\/a><br\/>Adresse : C\/ Per\u00fa, 8, bureau 43, 28290 Las Rozas, Madrid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Livraisons, \u00e9changes et retours Nous voulons que ton achat sur LEVO soit simple et s\u00fbr. Sur cette page, tu trouveras des informations sur la pr\u00e9paration et la livraison des commandes, les frais d\u2019exp\u00e9dition et la proc\u00e9dure pour demander un retour. Pr\u00e9paration et livraison des commandes Les commandes sont pr\u00e9par\u00e9es du lundi au vendredi, hors jours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"qi-full-width.php","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":null,"_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-2945","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/pages\/2945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/comments?post=2945"}],"version-history":[{"count":2,"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/pages\/2945\/revisions"}],"predecessor-version":[{"id":2947,"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/pages\/2945\/revisions\/2947"}],"wp:attachment":[{"href":"https:\/\/levo-smart.com\/fr\/wp-json\/wp\/v2\/media?parent=2945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}